“The PC is slow again.”
Old updates, full disks and dusty fans quietly cost each employee minutes every hour.
Scheduled tune-ups and hardware health checks
Your trusted IT & ELV partner in UAE
Exclusive benefit
FREEEmail Signature Platform
with every 1-year AMC plan
Reliable Computer AMC in Dubai for a smarter business
Proactive support. Fewer disruptions. Higher productivity.
1 Year AMC3Months
Free
Free
Get total15Months AMC
Annual maintenance for PCs, laptops, servers, Wi‑Fi, printers, email, backup and security, looked after by one local Dubai team. Laptops, desktops, gaming PCs, networking and panel boards are quoted separately. Free network & IT health check →
Claim your 15 months AMC
Offer: 1-year AMC + 3 months free (15 months total) + free email signature platform.
Local team in Al Quoz, Dubai
Onsite + remote support
Vendor-neutral, all brands
Clear scope, SLA & monthly reports
Our AMC covers
- Computer & Laptop Support
- Printer & Peripheral Support
- Network & Wi‑Fi Support
- Server & Storage Support
- Security & Antivirus Support
- Email & Microsoft 365 Support
- Software & System Maintenance
- User Support (Onsite / Remote)
- Regular Health Check & Preventive Maintenance
- Better Uptime & Productivity
Current AMC offer
Sign a 1-year AMC, get 3 months free
Pay for 12 months and get 15 months of full AMC cover: helpdesk, preventive maintenance visits, security, backup checks and onsite support, for longer, at the same per-device price.
12months paid
3months free
15months AMC
- Applies to the Essential, Business and Enterprise annual plans
- FREE Email Signature Platform for your whole team
- Free IT health check before you sign, no obligation
The offer applies to 1-year AMC contracts. Start date, covered devices and exact terms are confirmed in your signed agreement.
Exclusive benefit
FREE Email Signature Platform with your 1-year AMC
Create professional company email signatures for your team. Easy to manage. No extra cost.
- 14 ready-made signature templates
- Works with Gmail, Outlook and Microsoft 365
- Copy in one click or download as .htm
- Consistent branding across your team
- Included with every 1-year AMC plan at no extra cost
Sound familiar?
IT problems don't book appointments. They cost you hours.
Without an annual maintenance contract, every fault becomes a hunt for a technician, a surprise invoice and a day of lost work.
Printer down before a deadline
Jams, driver errors and scan-to-email failures always happen at the worst time.
Fleet setup, drivers and fast fixes included
Wi‑Fi drops in meetings
Dead zones, overloaded routers and messy cabling leave staff offline.
Network, Wi‑Fi and firewall managed for you
One click away from ransomware
Unpatched PCs and missing antivirus turn a phishing email into a business crisis.
Endpoint security, patching and MFA
“We have backups… I think.”
Most offices only find out a backup failed on the day they need it.
Backups monitored and restore-tested
A different vendor every time
Nobody knows your setup, passwords live on sticky notes and every visit starts from zero.
One team, full documentation, asset register
What's covered
Everything computer-related, covered under one IT AMC
Here is exactly what our engineers look after. Your contract lists the devices and services in scope, so there is no guesswork later.
Desktop & laptop repair
- Fault diagnosis for motherboard, RAM, SSD/HDD, power, screen, keyboard and battery issues
- Part replacement and upgrades (SSD, RAM, batteries)
- Warranty claims handled with the manufacturer for you
- Dell, HP, Lenovo, Apple, Asus, Acer and custom builds
Preventive maintenance
- Scheduled onsite visits with a written checklist
- Internal dust cleaning, fan and thermal checks
- Disk health (SMART), temperature and UPS battery checks
- Performance tune-up, startup clean-up, cable tidy
OS & software support
- Windows and macOS installation, reimaging and upgrades
- Security updates and patch management
- Drivers, Office, Adobe, accounting and business apps
- Software errors, crashes and user-profile repairs
Virus removal & endpoint security
- Antivirus / EDR deployment and monitoring
- Virus, malware, adware and ransomware clean-up
- BitLocker / FileVault disk encryption
- Admin-rights control, USB policies and MFA setup
Network, Wi‑Fi & LAN
- Router, switch and access-point configuration
- Wi‑Fi dead-zone fixes, guest Wi‑Fi and VLANs
- LAN cabling and patch-panel troubleshooting
- Liaising with du / e& on internet faults
Firewall & VPN
- Firewall rules, web filtering and firmware updates
- Secure VPN access for remote and travelling staff
- Port and remote-access reviews
- Security log checks for unusual activity
Servers & NAS storage
- Windows Server, Active Directory and group policies
- File shares, user permissions and mapped drives
- Synology / QNAP NAS and RAID health monitoring
- Hyper‑V / VMware basics, UPS safe shutdown
Printers, scanners & peripherals
- Network printer and multifunction printer setup and drivers
- Scan-to-email and scan-to-folder configuration
- Jam, error-code and queue fixes; vendor liaison
- Monitors, docks, webcams, headsets, POS and barcode devices
Email, Microsoft 365 & Google Workspace
- Adding and removing users, mailboxes and licences
- Outlook, Teams, OneDrive and SharePoint issues
- Shared mailboxes, groups and spam/phishing filters
- SPF, DKIM and DMARC so your emails land in inboxes
Backup & data recovery
- Backups for PCs, servers, NAS and Microsoft 365
- Daily monitoring and scheduled restore tests
- Recovery of deleted files and previous versions
- Ransomware recovery plan and offsite/cloud copies
CCTV, access control & attendance
- NVR/DVR health, offline-camera and recording fixes
- Mobile remote-viewing app setup
- Storage and retention checks
- Biometric attendance and door-access device support
Helpdesk: remote + onsite
- Raise tickets by WhatsApp, phone or email
- Secure remote sessions, started only with your approval
- Engineer sent onsite when remote can't fix it
- New-joiner setup and leaver offboarding
Asset inventory & licences
- Hardware register with serial, user, location and warranty
- Software and Microsoft 365 licence tracking
- Domain, SSL and subscription renewal reminders
- Replacement planning for ageing devices
IT audits & reports
- Initial IT health audit and security baseline
- Monthly or quarterly service reports
- Risk review with budget-friendly recommendations
- Vendor and supplier coordination on your behalf
Spare parts & standby units
- Standby laptop/PC while yours is repaired (plan-based)
- Genuine spare parts sourced at agreed rates
- Fast swap of failed drives, PSUs, RAM and adapters
- Honest repair-or-replace advice and procurement
Setups, moves & meeting rooms
- New workstation and user setup
- Office relocation IT planning and reconnection
- Meeting-room screens, projectors and video-call kits
- Reconnect printers, phones and network points after a move
Included in every AMC
- Labour for diagnosis, repair and configuration of covered devices
- Remote helpdesk for day-to-day issues (fair use)
- Scheduled preventive maintenance visits
- Security updates, antivirus checks and backup monitoring as per plan
- Asset register and documentation handed to you
Quoted separately (no surprises)
- Spare parts, new hardware and consumables (toner, cables)
- Software and Microsoft 365 licences
- Laptops, desktops, gaming PCs, networking, panel boards, PBX boxes and IP phones
- Large projects: new networks, cabling, migrations, server builds
- Specialist lab data recovery from physically damaged drives
- Devices or out-of-hours work not listed in your contract
AMC plans
Pick the level of cover your office needs
Every plan is priced per device per month and fixed for the contract year. Sign for 1 year and get 3 months free: 15 months of cover. Final price follows a free health check of your setup.
Essential
Small offices and startups
Quote-basedper device / month
- Remote helpdesk, business hours
- Quarterly preventive maintenance visit
- Onsite breakdown support
- OS updates and antivirus checks
- Printer and peripheral support
- Asset register
- Target: remote in 4 business hours · onsite next business day
Business
Growing SMEs, clinics, retail
Quote-basedper device / month
- Everything in Essential, plus:
- Priority helpdesk (WhatsApp, phone, email)
- Monthly preventive maintenance visit
- Endpoint security and patch management
- Backup monitoring and restore tests
- Microsoft 365 / Google Workspace admin
- Network, Wi‑Fi and firewall management
- Monthly service report
- Target: remote in 2 business hours · onsite same business day
Enterprise
Multi-site and server-based offices
Custom quoteper device / month + servers
- Everything in Business, plus:
- Server, NAS and virtualisation management
- Scheduled engineer days or weekly visits
- Standby units during repairs
- CCTV and access-control support
- Emergency after-hours line (optional)
- Quarterly IT review and budget plan
- Target: remote within 1 hour · onsite within 4 business hours
Instant AMC budget estimator
Move the sliders for an indicative monthly range. It is an estimate only; your fixed quote follows the free health check.
Indicative monthly budget
AED —
—
Excl. VAT. Printers, network devices and peripherals in the same office are normally covered within the device fee. Exact figures depend on device age, sites and support hours.
Get my exact quote
AMC vs pay-per-call
Why businesses switch from “call when broken” to an AMC
| What you get | Wexon Computer AMC | Pay-per-call technician |
|---|---|---|
| Monthly cost | Fixed and budgeted | Unpredictable invoices |
| Response when something breaks | Priority, with SLA targets | Whenever they're free |
| Preventive maintenance | Scheduled visits | Only after failure |
| Security patches & antivirus | Checked continuously | Not monitored |
| Backup monitoring & restore tests | Included (plan-based) | Rarely |
| Remote helpdesk for small issues | Included | Charged per visit |
| Knows your setup & passwords | Documented for you | Starts from zero |
| Asset register & renewal reminders | Included | No |
| Standby device during repair | Enterprise plan | No |
| Reports & upgrade advice | Monthly / quarterly | No |
Response commitments
Clear response targets, in writing
Tickets are prioritised by business impact. Most are fixed remotely within the first session.
| Priority | Essential | Business | Enterprise |
|---|---|---|---|
| P1 CriticalOffice or server down | Remote 4h · onsite next business day | Remote 2h · onsite same day | Remote 1h · onsite 4h |
| P2 HighA team or key user blocked | Remote 4h · onsite next business day | Remote 4h · onsite next business day | Remote 2h · onsite same day |
| P3 NormalSingle user, workaround exists | Next business day | Same business day | Remote 4h |
Times are response targets within agreed business hours, measured from ticket logging, and are confirmed in your signed service agreement.
How it works
From first call to fully covered in four steps
- 1
Free IT health check
We review your PCs, network, backups, security and licences, onsite or remotely.
- 2
Written scope & quote
You receive the asset list, chosen plan, response targets and a fixed per-device price.
- 3
Onboarding
We document everything, set up monitoring and fix the urgent risks found in the check.
- 4
Ongoing care
Helpdesk on WhatsApp, scheduled visits, and reports that show what was done.
What you receive in your first 30 days
- Complete hardware & software asset register
- Network diagram and admin-password handover document
- Security baseline: updates, antivirus, admin rights
- Verified backup with a successful test restore
- Licence and renewal calendar
- Prioritised upgrade recommendations with budget
Who we support
Built for Dubai offices of every size
Onsite computer maintenance across Dubai, including Business Bay, DIFC, Downtown, Dubai Marina, JLT, Deira, Bur Dubai, Al Quoz, Dubai Silicon Oasis and Jebel Ali. Remote IT support is available anywhere in the UAE.
- Corporate & SME offices
- Clinics & pharmacies
- Retail stores & showrooms
- Schools & training centres
- Restaurants & hospitality
- Logistics & warehouses
- Construction site offices
- Real estate & brokerages
- Accounting & legal firms
- Travel & tourism agencies
- Salons & wellness
- Co-working & startups
FAQ
Computer AMC questions, answered
How does the 3 months free offer work?
When you sign a 1-year AMC with Wexon, we add 3 months of cover at no extra cost, so you get 15 months of AMC in total for the price of 12. It applies to the Essential, Business and Enterprise annual plans. The start date, covered devices and exact terms are confirmed in your signed agreement.
Is the email signature platform really free?
Yes. Every 1-year AMC plan includes the Wexon email signature platform, where your team can create professional email signatures from 14 templates for Gmail, Outlook and Microsoft 365. There is no extra cost.
What is a computer AMC?
A computer AMC (annual maintenance contract) is a yearly agreement where one IT partner looks after your computers, network, printers, email, backup and security for a fixed fee. It covers preventive maintenance, troubleshooting and helpdesk support, so you stop paying per call and get priority service.
How much does a computer AMC cost in Dubai?
Pricing is per device per month and depends on the number of devices, servers, sites, support hours and the response targets you need. Use the estimator for an indicative range, then book a free IT health check for a fixed written quote.
Which devices and systems does the AMC cover?
Desktops, laptops, Macs, servers, NAS storage, routers, switches, Wi‑Fi access points, firewalls, printers, scanners, peripherals, Microsoft 365 or Google Workspace, backups, antivirus and endpoint security, and optionally CCTV, access control and attendance devices. The exact asset list is written into your contract. Laptops, desktops, gaming PCs, networking, panel boards, PBX boxes and IP phones are quoted separately on the sales and installation page.
Are spare parts and new hardware included?
Labour for diagnosis, repair and part replacement is included. Spare parts, new hardware, consumables and software licences are quoted separately at agreed rates, unless your contract states otherwise. Enterprise plans can include standby units while repairs are done.
How fast will you respond?
Each plan has response targets by priority, from next-business-day onsite on Essential to same-day onsite and faster remote response on Business and Enterprise. Most issues are fixed remotely. Your exact targets and business hours are confirmed in the signed SLA.
Do you support Macs and all brands?
Yes. We are vendor-neutral and support Windows and macOS devices from all major brands, plus common network, printer and NAS brands. We also coordinate warranty claims with manufacturers on your behalf.
Is there a minimum number of devices or contract length?
AMCs are normally 12 months. Small offices with only a few computers are welcome; we will recommend the most economical plan after the free health check. You can add devices during the contract at the same per-device rate.
What happens in the free IT health check?
We review your computers, network, backups, security and licences onsite or remotely, then share a short written summary of risks and recommendations along with a quote. There is no obligation to sign.
Is our data safe with your engineers?
Remote sessions are started only with your approval, admin passwords are documented and handed back to you, and we are happy to sign an NDA or follow your internal access policies.
Do you sell laptops, gaming PCs, networking and panel boards?
Yes, on a separate page. Sales and installation covers laptops, desktops, gaming PCs, networking, panel boards, PBX boxes, printers and IP phones. Those jobs are quoted separately and are not included in the AMC fee.
Which areas do you cover?
Our team is based in Al Quoz and provides onsite computer AMC across Dubai, including Business Bay, DIFC, Downtown, Dubai Marina, JLT, Deira, Bur Dubai, Sheikh Zayed Road, Dubai Silicon Oasis and Jebel Ali. Remote support is available anywhere in the UAE, and onsite visits in other emirates can be arranged on request.